Reducing DNS Domain Management Overhead in Large Enterprises: A Self-Service Portal Approach with Centralized Domain Intelligence

Abstract

As enterprise information technology (IT) environments grow more complex, there is a greater need for efficient Domain Name System (DNS) domain management to facilitate digital services, cloud adoption, and cross-functional collaboration. For many large organizations, domain-specific questions continue to be handled traditionally through centralized IT Service Desks, which causes high ticket volumes, long resolution times, and poor use of technical staff time. The present invention provides a self-service DNS domain management portal having central intelligence of domain information to simplify domain discovery and metadata retrieval and to decrease operational overhead. The solution being proposed involves consolidating all the internal DNS records, organisational metadata, and information from external domain registries into a central repository, allowing authenticated users to conduct real-time searches of the domains with a secure web-based front-end. Built on ASP. The portal improves accessibility, improves governance, and reduces manual support processes and reliance on NET Core, as well as increasing governance and support using Microsoft SQL Server with Windows Authentication. The proposed architecture illustrates the benefits of centralising domain intelligence for more efficient service delivery, enterprise-wide decision-making, and optimised IT services. The study provides a scalable and practical approach to modern enterprise DNS management, which is aligned with the platform engineering, self-service IT, and intelligent network management trends.