Optimization of Waiting Time in Outpatient Department of an Eye Care Hospital

Abstract

Safety is a universal concern of all fields in healthcare services. Clinical risk analysis is one of the essential tasks of hospital managers worldwide. Risk reduction enhances the healthcare services quality and effective relations between hospital staff and patients, and finally, it will limit lawsuits for malpractice. A time study was carried out at a secondary eye care hospital in the outpatient department to analyze the time taken to complete various procedures. Based on the data collected by direct observation, the reasons for increased waiting time were evaluated and suggestions are given in the current work. The failure mode effective analysis (FMEA) technique was applied to determine the risk priority number (RPN) and to suggest a possible solution.