The Significance of Integration for Business Operations in Logistics and Supply Chain Management

Abstract

This conceptual paper connects the logistical functions as they relate to important business processes to highlight the
significance of integration in supply chain management (SCM). Business processes are frequently developed at the strategic
level but are never precisely identified in SCM or logistics. Logistics and SCM are not directly related to demand management,
customer relationship management (CRM), supplier relationship management (SRM), and customer service management
(CSM). This essay identifies the literature that has discussed the value of integration and how business processes can be
useful when carrying out important logistics tasks in the context of supply chains.