A Study of Emotional Intelligence on Service Quality of Indian Private Sector Banks with Special Reference to Bhubaneshwar Region

Abstract

This study consists of definition of emotional intelligence, purpose of the study, research pedagogy and statement of research problem. This chapter also discusses the various dimensions of emotional intelligence on service quality of Indian Private Sector Banks. Data Analysis was done using the SPSS software. Descriptive statistics (mean and standard deviation), t-test, coefficient of correlation, regression analysis was used to find relationship between variables. Data acquisition was through primary and secondary sources. Primary sources of data collection are the questionnaire and the in-depth interviews