HR Policies as Predictor for Employees Satisfaction in Delhi Metro Rail Corporation

Abstract

Purpose - The purpose of this paper is to identify the relevant antecedents of Human Resource policies for employees' satisfaction in Delhi Metro Rail Corporation (DMRC). It will also act as a model for metro revolution in India and empirically validate the relationship between these antecedents and employees' satisfaction (ES) towards facets of human resource policies (HRP). Design/methodology/approach - Data were generated from 543 employees' responses working in various places located in New Delhi and National Capital Region of India and analyzed objectively through questionnaire. Data have been collected through questionnaires designed on a five point Likert type scale. Mean, standard deviation and multiple regressions have been used to measure the impact. A combination of researcher-controlled and systematic sampling techniques were employed for the purpose of identifying the sample through convenient approach. Findings - The study revealed that facets of human resource policies towards employees' satisfaction have a significant and positive influence on the mindset of modern commuters. Additionally, it was revealed that particularly A and B grade employees are satisfied and they work with zeal and enthusiasm with positive impact of human resource policies. Hence, this all could be of great impact and emerged as predictor for employees' satisfaction in DMRC. Practical Implications - This understanding may greatly assist proactive metro revolutioners like DMRC in developing appropriate strategies to increase the propensity of satisfaction as a premium for the developing metro industry. Originality/value - The study is pioneering in the sense that the construct employees' satisfaction for facets of human resource policies had relatively been less explored in the Indian context of competitive era of metro industry.