Shukla M, Khapekar B, Bhave N, Dandekar Y, Kawdaskar A, Khekale S. Linkages Between Critical Success Factors and Performance Measures for Improvement in Service Quality - Life Insurance Perspective. sms [Internet]. 30Jun.2022 [cited 9Aug.2025];14(01 SPL):145-5. Available from: https://smsjournals.com/index.php/SAMRIDDHI/article/view/2797