[1]
M. Shukla, B. Khapekar, N. Bhave, Y. Dandekar, A. Kawdaskar, and S. Khekale, “Linkages Between Critical Success Factors and Performance Measures for Improvement in Service Quality - Life Insurance Perspective”, sms, vol. 14, no. 01 SPL, pp. 145-155, Jun. 2022.